Terms and Conditions of Service Last Updated: [21/11/2025]
Introduction
These Terms and Conditions (“Terms”) govern your use of services provided by Cherished Blossoms Ltd (“Company”, “we”, “us”, “our”).
By using our services, you agree to these Terms in full.
If you disagree with any part, you must not use our services.
Company Details:
Company Name: Cherished Blossoms Ltd
Company Number: [11583015]
Registered Office: [Bruton Road, London, SM4 5RY]
Email:
Phone: [+447762 859245]
Definitions
“Agent” means an estate agent who subscribes to our lead generation services.
“Buyer” means individuals seeking to purchase property who register for our property alerts. “Lead” means contact information and details of a qualified buyer matched to an Agent’s criteria. “Services” means our lead generation, CRM access, support, and related services.
“Website” means www.cherishedblossomsgroup.com
“Parties” means the Company and Agent or Buyer collectively.
Services Description
For Estate Agents
We provide:
Qualified buyer lead generation for NW London properties
CRM dashboard for lead management
Email templates and follow-up tools
Performance tracking and reports
Strategy calls (Professional/Premium packages)
Customer support
We do NOT:
Guarantee a specific number of sales or viewings.
Act as estate agents or handle property transactions
Provide legal or financial advice
Guarantee lead quality to 100% (though we aim for high standards)
For Property Buyers
We provide:
Free NW London Property Guide
Personalised property alert emails
Connection to relevant estate agents
Educational resources about property buying
We do NOT:
Act as estate agents or property finders
Provide mortgage or legal advice.
Guarantee you’ll find a property.
Handle property transactions
Agent Subscription Terms
Package Selection
Agents choose from three packages:
Starter: £350/month – 10 leads
Professional: £595/month – 20 leads
Premium: £950/month – 35 leads prices exclude VAT (if applicable).
Payment Terms
Billing: Monthly recurring subscription via Stripe
Due Date: Charged on the same date each month
Payment Method: Credit/debit card or bank transfer
Failed Payments: Service suspended after 7 days; terminated after 14 days
Late Payment: £50 administration fee after 14 days overdue
Service Delivery
Lead Delivery: Within 48 hours of sign-up, then ongoing
Lead Volume: Target numbers stated in package (may vary +/- 20%)
Lead Quality: Pre-qualified with verified contact details
Exclusivity: Leads sent only to you (not shared with competitors)
Timing: Delivered during business days (Mon-Fri, 9am-6pm)
Agent Responsibilities
You must:
Contact leads within 48 hours of receipt.
Update lead status in CRM regularly
Provide feedback on lead quality.
Comply with all applicable laws (estate agency regulations, GDPR, PECR)
Not resell or share leads with third parties
Maintain professional standards when contacting leads
Refund & Replacement Policy 30-Day Money-Back Guarantee:
Available in the first month only
Requires contacting all leads within 48 hours
Full refund if dissatisfied (no questions asked)
Request within 30 days of the first payment
Lead Replacement:
Fake/invalid leads replaced within 7 days of receipt
Unresponsive leads NOT replaced (some leads won’t respond)
Leads outside your criteria will be replaced if our error
Cancellation By You:
Cancel anytime with 30 days written notice
Email:
Service continues until the end of the paid period.
No refunds for partial months
By Us:
Immediate termination for breach of Terms
30-day notice for convenience
Refund for unused portion if we terminate
Buyer Registration Terms
Free Service
Property alert registration is FREE. No charges for:
Property Guide download
Email alerts
Estate agent connections
Data Sharing Consent
By registering, you consent to:
Sharing your details with relevant NW London estate agents
Receiving property alerts via email
Marketing communications from us and partner agents. You can unsubscribe anytime.
Accuracy of Information
You warrant that:
Information provided is accurate and complete.
You’re over 18 years old.
You have the authority to provide the information.
Your email/phone is valid and monitored.
No Guarantee
We don’t guarantee:
You’ll find a suitable property
Estate agents will contact you
Properties will meet your expectations.
Any specific outcome
Intellectual Property
Our Rights
All content on our Website is owned by us or licensed, including:
Website design and code
NW London Property Guide
Email templates
Logos and branding
Marketing materials
CRM software. You may not:
Reproduce, copy, or redistribute our content without permission
Remove copyright notices or branding
Use our trademarks without authorisation
Reverse engineer our CRM software
Scrape or extract data systematically.
Limited License
For Agents: We grant you a non-exclusive, non-transferable license to:
Access and use CRM dashboard during subscription
Use email templates for contacting our leads
Display our logo when referencing our partnership (with approval). License terminates upon cancellation.
For Buyers: You may:
Download and use the Property Guide for personal use
Share with immediate family
Print one copy for personal reference.
You may not redistribute commercially.
Data Protection & Privacy
Compliance
Both parties agree to comply with:
UK GDPR (General Data Protection Regulation)
Data Protection Act 2018
PECR (Privacy and Electronic Communications Regulations) See our Privacy Policy for full details: [Link to Privacy Policy]
Agent Obligations
When contacting leads, you must:
Have legitimate interest or consent
Provide opt-out mechanism in all communications
Honour unsubscribe requests immediately
Keep data secure
Not share data with third parties without consent
Comply with ICO guidelines
Breach of data protection laws may result in immediate termination.
Our Responsibilities
We act as Data Controller for buyer data until it is shared with you. We:
Obtain explicit consent from buyers.
Verify contact information
Store data securely
Process data lawfully
Honour deletion requests
Liability & Disclaimers
Service Availability
We aim for 99% uptime, but don’t guarantee:
Uninterrupted access
Error-free operation
Specific results or outcomes, Service may be suspended for:
Scheduled maintenance (notified 48hrs in advance)
Emergency maintenance
Force majeure events
Lead Quality Disclaimer
We make reasonable efforts to verify leads, but cannot guarantee:
All leads will respond to contact
All leads have genuine buying intent
Mortgage approval will be granted.
Properties will match expectations.
Sales will result from leads.
Expected Performance: Based on industry averages, approximately:
75-85% of leads will be contactable
15-25% will book viewings
5-10% will make offers
2-5% will complete purchases
Individual results vary based on your follow-up quality, property portfolio, and market conditions.
Limitation of Liability
To the maximum extent permitted by law:
We are NOT liable for:
Lost profits or revenue
Lost business opportunities
Reputational damage
Indirect or consequential losses
Third-party claims
Acts or omissions of estate agents you connect with (for buyers)
Our total liability is limited to:
Amount you paid in the 3 months prior to claim
Minimum: £100
Maximum: £5,000
This does NOT limit liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of consumer rights under law
Any liability that cannot legally be excluded
Indemnity
Agents agree to indemnify us against:
Claims arising from your use of leads
Breach of data protection laws
Breach of estate agency regulations
Misrepresentation to buyers
Any illegal conduct
Acceptable Use Policy
Prohibited Activities
You must NOT:
Illegal Activities:
Violate any laws or regulations.
Commit fraud or misrepresentation.
Harass, abuse, or threaten others.
Discriminate based on protected characteristics.
Misuse of Service:
Share login credentials with unauthorised persons
Resell or redistribute leads to third parties
Use leads for purposes other than property sales
Scrape or extract data systematically
Interfere with service operation
Upload malicious code or viruses.
Spam & Marketing Abuse:
Send unsolicited emails without consent.
Continue contacting buyers who opt out.
Use misleading subject lines
Fail to identify yourself clearly
For Estate Agents:
Misrepresent properties or services
Pressure vulnerable buyers unfairly
Fail to disclose conflicts of interest.
Breach FCA or NAEA/ARLA guidelines
Consequences
Violation may result in:
Warning and opportunity to rectify
Temporary suspension of service
Immediate termination without refund
Legal action and damages claim
Report to relevant authorities (ICO, Trading Standards)
Confidentiality
Confidential Information
Both parties agree not to disclose:
Proprietary business information
Lead generation methods and sources
Pricing structures (unless public)
Client lists
Trade secrets
Exceptions:
Information already public
Required by law
With written consent
Duration
Confidentiality obligations continue for 2 years after the relationship ends.
Complaints & Dispute Resolution
Complaints Procedure
Step 1: Contact Us Email:
Step 2: Investigation. We’ll acknowledge within two business days and investigate within 14 days.
Step 3: Resolution. We’ll propose a resolution. If unsatisfied, proceed to Step 4.
Step 4: Alternative Dispute Resolution Contact: The Property Ombudsman or CEDR (Centre for Effective Dispute Resolution)
Governing Law
These Terms are governed by English Law.
Disputes will be subject to the exclusive jurisdiction of the Courts of England and Wales.
Force Majeure
Neither party is liable for failure to perform due to circumstances beyond reasonable control, including:
Natural disasters (flood, fire, earthquake)
War, terrorism, civil unrest
Government restrictions or lockdowns
Internet or telecommunications failures
Pandemics or epidemics
Strikes or labour disputes
Service fees will be adjusted proportionally for extended outages (over 7 days).
Severability
If any provision is found invalid or unenforceable:
That provision is removed
Remaining Terms continue in full effect
Invalid provision replaced with a valid equivalent (if possible)
Entire Agreement
These Terms, together with:
Privacy Policy
Any package-specific addendums
Order confirmations
Constitutes the entire agreement between the parties.
These Terms supersede:
Prior oral or written agreements
Proposals or negotiations
Conflicting terms in purchase orders
Amendments
Changes to Terms
We may update these Terms by:
Posting new version on the Website with “Last Updated” date
Emailing active clients 30 days before changes take effect
Requiring acceptance for material changes
Continued use after changes = acceptance.
Pricing Changes
Current clients: 90 days’ notice before price increases
New clients: Prices on website apply at sign-up
Promotional rates: May expire as stated
You may cancel if you don’t accept price changes.
Notices
How to Contact Us
General Enquiries: Email:
Complaints: Email:
Data Protection: Email:
Legal Notices: Post: Cherished Blossoms Ltd, [Bruton Road, London, SM4 5RY]
Business Hours: Monday-Friday: 9:00 AM – 6:00 PM GMT Saturday: 10:00 AM – 2:00 PM GMT Sunday: Closed
How We Contact You
We’ll contact you via:
Email address provided at registration
Phone number provided (for urgent matters)
CRM dashboard notifications
Registered post (for legal notices)
You must:
Keep contact details up to date.
Check emails regularly
Monitor the CRM dashboard
Notices sent to your registered email are deemed received within 24 hours.
Assignment
Our Rights
We may assign or transfer our rights and obligations to:
Affiliated companies
Third parties acquiring our business
Successor companies in mergers/acquisitions. We’ll notify you 30 days in advance.
Your Rights
You may NOT assign or transfer your:
Subscription
Rights under these Terms
Access credentials
Without our prior written consent.
Third-Party Rights
These Terms are between you and Cherished Blossoms Ltd only.
Third parties have NO rights to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.
Exception: Our affiliates, payment processors, and service providers may enforce confidentiality and data protection clauses.
Waiver
Failure to enforce any right does NOT waive that right.
Example: If we don’t immediately terminate for a minor breach, we can still enforce the Terms for future breaches. All waivers must be in writing.
Survival
The following provisions survive termination:
Payment obligations (for services received)
Intellectual property rights
Confidentiality obligations
Liability limitations
Indemnity obligations
Data protection obligations
Dispute resolution provisions
Relationship of Parties
We are independent contractors.
These Terms do NOT create:
Employment relationship
Partnership or joint venture
Agency relationship
Franchise arrangement
Neither party can bind the other to contracts or obligations.
Interpretation In these Terms:
“Include” / “Including”: Not exhaustive, means “including but not limited to”
Singular includes plural and vice versa
Headings: For convenience only, don’t affect interpretation
“Person”: Includes individuals and legal entities
“Writing” / “Written”: Includes email
Special Provisions for Consumer Rights
If You’re a Consumer (Individual, Not Business)
Under the Consumer Rights Act 2015, you have:
14-Day Cooling-Off Period:
Cancel within 14 days of sign-up for a full refund.
Even if you’ve started receiving leads
No reason needed
Right to Challenge Unfair Terms:
You can challenge any term deemed unfair.
Consumer rights cannot be excluded.
Proportionate Remedies:
If service not as described, you can request:
Repeat performance
Price reduction
Refund
If You’re a Business
Consumer Rights Act does NOT apply. These Terms apply in full, including:
Liability limitations
Indemnity obligations
30-day cancellation notice (no cooling-off period)
Questions About These Terms
If anything is unclear, contact us BEFORE using our services:
Email:
By using our services, you confirm:
You’ve read and understood these Terms
You agree to be bound by these Terms
You have authority to enter into this agreement
Information provided is accurate